HAVING DIFFICULT CONVERSATIONS
Move Past Conflict and Towards Cooperation & Commitment
Most of us want to avoid having difficult conversations at all costs and usually it’s based on a misconception that all conflict is bad. In reality, difficult conversations and conflict can push teams to be more innovative and take relationships to a new level of openness, honesty and understanding.
Most of us don’t consciously manage difficult situations. Rather, when having to engage in a hard discussion with someone, we are used to it getting emotionally charged and people jumping to defend themselves, resulting in an argument. This is a normal human reaction called “the fight or flight” syndrome. But there is a better way!
The key to handling these difficult conversations is to slow down, assess the situation from a non-judgmental point of view and decide what approach to take given the situation. This type of conscious behavior can be learned and is our focus today.
If handled appropriately, working through difficult conversations can create strong bonds between team members and pave the way for improved communication. However, if handled inappropriately, these tough conversations can quickly destroy workplace relationships and cause team members to become disgruntled and dissatisfied with their jobs.
Topics Include:
Symptoms and Sources
Outcomes and Benefits
Communication and Conflict Approach
Moving from Conflict to Cooperation
Asking for What You Need
Join us in this workshop to learn about:
How to identify symptoms that difficulties exist and the root cause
Various Approaches in response to difficult situations
Strategies to move from conflict to cooperations
How to invite and offer constructive feedback when handling a difficult conversation
How to use helpful language to ask for what you need
This workshop is perfect for Virtual or Hybrid Team Members, New or Seasoned Managers, and Senior Leaders & Executives!
FAQs
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This workshop is typically a half-day, or can be spread over multiple 1-hour sessions over several days or weeks.
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For best results, up to 50 participants onsite, or up to 25 participants online or hybrid.
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Our workshop pricing is determined by the value and results the program delivers, length of program, the level of on-boarding needed, and customization required.