Having Difficult Conversations
Move Past Conflict and Towards Cooperation & Commitment

Virtual, onsite or hybrid team building training program

Leading with emotional Intelligence

Length & Format: 

Typically half-day or four 1-hour sessions, Online, on-site or hybrid

Class Size: 

up to 50 participants on-site, up to 25 participants online or hybrid


Most of us want to avoid having difficult conversations at all costs and usually it’s based on a misconception that all conflict is bad. In reality, difficult conversations and conflict can push teams to be more innovative and take relationships to a new level of openness, honesty and understanding.

Most of us don’t consciously manage difficult situations. Rather, when having to engage in a hard discussion with someone, we are used to it getting emotionally charged and people jumping to defend themselves, resulting in an argument. This is a normal human reaction called “the fight or flight” syndrome. But there is a better way!

The key to handling these difficult conversations is to slow down, assess the situation from a non-judgmental point of view and decide what approach to take given the situation. This type of conscious behavior can be learned and is our focus today.

If handled appropriately, working through difficult conversations can create strong bonds between team members and pave the way for improved communication. However,

if handled inappropriately, these tough conversations can quickly destroy workplace relationships and cause team members to become disgruntled and dissatisfied with their jobs.

Who Should Attend: 

Virtual or Hybrid Team Members, New or Seasoned Managers, Senior Leaders & Executives

Workshop Sections

In this workshop, participants will explore “elephants” in the room and benefits to addressing these sensitive topics before they grow out of control. They will identify symptoms and sources of the issue, including exploring their natural approach to handling difficult conversations to determine if there is a better way.

  • To identify symptoms that difficulties exist and the root cause
  • To learn various approaches in response to difficult situations
  • To identify strategies to move from conflict to cooperation

  • To learn how to invite and offer constructive feedback when handling a difficult conversation
  • To use helpful language to ask for what you need 

In between sessions, teams will apply what they have learned to build agreements and processes that keep the team informed, engaged and establish new levels of trust and connection.

At the Center for Sustainable Strategies (CFSS) our passion is creating a culture of ownership by building engaged, emotionally intelligent leaders and truly cohesive teams. We believe in the radical idea that you and your team should love the heck out of what you do at work. Rely on us to be your trusted partner to bring fresh insights, strategic thinking and no BS, applicable advice to help you build a thriving, agile workplace and happy, healthy employees.

  • We Build Cohesive Teams by instilling trust, supporting productive conflict, gaining commitment, fostering accountability and achieving collective results.
  • We Develop Connected Leaders who are authentic, agile, collaborative, curious, emotionally intelligent and both excellent communicators and deep listeners.
  • We Make Data-Driven Decisions through assessments, surveys and verification. We can do a pulse check or full diagnostic of your organization, and have the right strategies on-hand to respond to the results.
  • We Align Executives by creating an environment of trust, increased ownership, accelerated decision-making, personal responsibility and performance.

Our workshop pricing is determined by the value and results the program delivers, length of program, the level of on-boarding needed, and customization required.

Are you ready to leverage the power of workshops?

(c) Copyright 2021 The Center for Sustainable Strategies

Christina Haxton
(970) 279-1779
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